FAQ

MindManager is integrated with the Mindjet Connect online collaboration application, so visual Mindjet maps can be easily shared across teams and devices.

The Mindjet Connect collaboration features are automatically enabled in MindManager when you sign in to the service. Learn more about using Mindjet Connect with MindManager 2012 here. 

An error message shows up in MindManager when trying to export to PDF: "Error: Could not print to PDF".

Applies to MindManager Pro 7, 8, 9.

Symptom Resolution

Please reinstall the PDF-XChange Software.

1. Close all applications
2. Uninstall PDF-XChange via the windows control panel
3. Install PDF-XChange via the setup file PDFX3SA_sm.exe which you find in the MindManager program directory: C:\Program Files\Mindjet\MindManager 9 (or 7, or 8 - depending on your version)
 
No license key is required for PDF-XChange.

When you start MindManager, you are prompted to enter your license key, or you can enter it at any time by clicking the File tab, Help, and then License Key.

Trial mode

Before you enter a valid license key, you can run MindManager for 30 days. This is known as Trial mode. MindManager is fully-functional in this mode.

Viewer mode

When the Trial Mode period ends, you will be given the option to purchase the software, or continue to use the full version by entering your license key. If you do not enter a valid license key, MindManager runs in a reduced functionality or ”Viewer” mode. You cannot save modifications to maps or create new maps. No existing files or maps are harmed when MindManager changes to Viewer mode. After you enter your license key, MindManager will return to full functionality.

Purchase a License Key

If you downloaded the MindManager trial version, you can purchase a license key online. On the Help tab Product group click Purchase. You will be directed to the Mindjet web site where you can purchase a license key. You will receive an email message containing the key.

How can I tell whether I've already entered my license key?

On the File tab, click Help.

Your license information appears at the right side of the screen.

Click License Key to enter your license key, or Purchase to purchase a key.

Please refer to in-product Mindjet MindManager Help for assistance on how to use MindManager. You can find this under "File > Help > MindManager Help".

 

Mindlogik Ltd
P.O. Box 60586
Titirangi
Auckland
New Zealand
0604

 Phone:             +64 9 8171962      
Fax: +64 9 8171968
FAX: +Mobile: +64 21873720

Applies to: MindManager 8,9 (exporting Mindjet Player files)
 

Symptom

Mindjet Player files in Flash (.swf) or PDF (.pdf) do not open or do not display any content (only show blank page).

Cause

There are three possible causes:

• Mac OS: Mindjet Player files in PDF format are not compatible with Mac OS. 
• Windows OS: Your system does not meet the minimum system requirements for Mindjet Player files. Mindjet Player requires Adobe Reader 9 or later and Flash Player 10 or later to be installed
• The original MindManager map file size is too large. 

Resolution

For Mac:
Please export Mindjet Player files as Flash (SWF) file.

For Windows:
Install proper versions of Adobe Reader 8 and Adobe Flash Player 9 or later. Please download and install the below linked latest versions from Adobe.

Adobe Reader
Download: http://www.adobe.com/products/acrobat/readstep2.html

Adobe Flash Player 
Download: http://get.adobe.com/flashplayer/ 

For large map file size:
The map file should be reduced in size by removing large attachments and images.  Large numbers of normal map elements such as topics and notes do not take up much space so can be safely left alone.

Applies to:

MindManager 9, 8, 7,

A simple way to fix many technical problems in MindManager is by running a repair of the installation. The repair function will run a small installation process that will re-register the .dll files, re-register Office addins, replace missing or corrupt files and generally clean up and reset the installation without needing to run the full install setup again.
 
Note:

Before repairing, be sure to backup your license key. Locate this under Tools > About MindManger (MM8, MM7) or Extras > License Key (MM9). In some cases you may need to re-enter it to avoid going into trial mode.

To perform the repair, close MindManager, all MS Office programs and MS Internet Explorer then perform the following:

1. Open the Control Panel in Windows. For Vista and XP users this is normally Start > Control Panel.
2. Double-click Programs and Features (Vista & 7) or Add or Remove Programs (XP)
3. Find Mindjet Mindmanager 9, 8, 7 in the populated list.
4. In Vista/7, you should find a repair button on the top ribbon. In XP, choose Change > Repair.
5. Click Next until you reach Install and then click it.
6. An installation process will begin which will last only a few minutes.
7. Click Finish to end the repair.

When you next start MindManager you will see that options will be reset and the library files reload. None of your created map files, my maps list or other customizations will be affected.

Check to see if the problem still exists or if the addins are now present.

Please note: Without the CD, the repair feature will need to access the cached .msi file that is installed in the initial installation. The cached file is typically located here:
MM8/MM9:  C:\Documents and Settings\userprofile\Local Settings\Application Data
MM7:  C:\WINDOWS\Downloaded Installations.
This file is necessary to run the repair and uninstall functions of MindManager. Some corporate policies may prevent this file from being installed for disk space or other reasons in which case you will need to contact your system administrator.

Applies to:

MindManager 8, 7.2 
 

Symptom

After a successfull activation MindManager shows "unlicensed" in "Tools > About MindManager".
 

Resolution

Please follow the steps below:

1. Close MindManager.
2. Navigate to the MindManager program folder C:\Programme\Mindjet\MindManager\{Version}.
3. Please delete all existing *.bin files in this directory (SLP_*.bin).
4. If you have received a license file via email, copy this file into the MindManager program folder.
5. Open the registry editor: Go to "Start > Run" and enter "regedit". Hit enter.
6. Navigate to the entry [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SLP Services] and delete the entry "SLP Services" completely.
7. At the next startup, MindManager should be activated. If not, start the Activation Wizard again and choose option "Manually, with a license file" and open the license file in the program folder.

Caution: Changes in the registry may have effects on your system. Please adhere to the instructions above.

Applies to:

MindManager 7, 8, 9

Symptom

Spelling Checker Failure! Cannot Open dictionary sys\spell\ssceam.tlx. Please verify that the dictionary for your language is installed or another similar error.

Cause

Most likely the registry key containing the directory path to the spell check folder is incorrect.

Solution

To fix, you will need to manually enter the directory path in the registry key. Note: Some users may need administrative rights to do this. Caution! When operating in the Windows registry, be sure to not change anything except the instructions below. Any modifications to the registry may result in some applications not functioning correctly.

1. In Windows, Press the "Start" button and select "Run" from the menu.
2. Type regedit in the run field and press OK.
3. Now navigate to the following registry key: [HKEY_CURRENT_USER\Software\Mindjet\MindManager\\Spelling Checker]
4. Double-click the entry 'Dictionary Folder'
5. In the Value Data field, enter the following path: "C:\Program Files\Mindjet\MindManager \sys\spell\"
6. Close the registry editor and restart MindManager.

Be sure that the entry is the exact path to the MindManager directory, including the last dash.

Applies to:  MindManager 9.2.504, Microsoft Office 32-bit (64-bit not supported)

Symptom:
Syncing with Outlook after installing Service Pack 2 encounters an error that the item belongs to another Outlook account.  This is a known issue with Outlook configurations involving POP/SMTP mail accounts.

Resolution:

A known solution to this issue is to follow the instructions below.

 Step by step instructions:
1. Download the patch below or from the following link:

 http://cssdl.mindjet.com/MM9OutlookUpdate.zip

2. First, ensure that MindManager version 9.2.504 is installed.  The version information can be found under Extras -> System Info in the first line.

3. Close ALL open applications.  Make sure that Outlook is not running in the background.

4. Ensure that you are logged in with Admin rights before executing the patch.

5. Double-click the Mm9OutlookUpdate.zip file that was downloaded earlier and run the Mm9OutlookUpdate.exe file located in the zip file.

This patch will automatically update / replace an existing DLL with a new DLL.  The name of the affected DLL is Mm9OutlookLinker.dll.

6. Once the patch is installed, find the Mm9OutlookLinker.dll file under the location where MindManager 9 is installed.

Default install locations vary by OS:

For 32-bit Windows XP, Vista, or Windows 7:

C:\Program Files\Mindjet\MindManager 9\

For 64-bit Windows 7:

C:\Program Files (x86)\Mindjet\MindManager 9\

7. Right-click the Mm9OutlookLinker.dll file and select Properties -> Details.

8. The Date Modified should show 3/17/2011 and File version should show 9.2.530

If the issue persists, please contact Mindlogik or Mindjet Customer Support.

 Related Attachments

 

	Attachment Name		Size		Last Modified
	MM9OutlookUpdate.zip		376KB		3/28/2011 4:01 AM

Applies to:  MindManager 7, 8, 9

Symptom

Launching MindManager shows error message: „Visual C++ Runtime error – Abnormal program termination“.

Cause

The most common cause of this is that the XML component (MSXML6) that MindManager uses has become corrupt or unregistered. 

Resolution

A simple fix is to re-register the xml component:

1.  Close all open applications.
2.  In Windows, go to Start > Run.
         - enter regsvr32 msxml6.dll
     - successful registration will be conformed with a dialog
6.  Restart MindManager.

If the above method does not work, you should reinstall the MSXML component from Microsoft.

MSXML 6.0
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1